PRIVACY POLICY

1. Information We Collect

We may collect:

Name, phone number, email address

Billing & delivery address

Order history

Pet preferences (optional)

Payment details (processed securely via payment gateways)

2. How We Use Your Information

Your information is used to:

Process orders and services

Communicate order updates

Provide customer support

Send promotional messages (only with consent)

3. Cookies & Tracking Technologies

We use cookies to:

Improve website performance

Analyze traffic

Enhance user experience

Users may disable cookies via browser settings.

4. Information Sharing

We may share data with:

Delivery partners

Payment gateway providers

Service partners (if required)

We do not sell or rent customer data.

5. Data Security

We implement reasonable security measures including:

SSL encryption

Secure servers

Restricted access to personal data

6. User Rights

You have the right to:

Access or update personal information

Opt out of marketing communications

Request deletion of your data (subject to legal requirements)

7. Children’s Privacy

We do not knowingly collect personal data from children under 13 years of age.

8. Policy Updates

This policy may be updated periodically. Changes will be posted on this page.

9. Contact Us

For questions related to privacy or data protection, contact:

Pet Matters India Private Limited
18/1328/1, Pattom, Thiruvananthapuram,
Kerala – 695004, India