TERMS & CONDITIONS

1. About Us

This website is owned and operated by:

Pet Matters India Private Limited
Registered Address:
18/1328/1, Pattom, Thiruvananthapuram,
Thiruvananthapuram, Kerala – 695004, India

By accessing or using our website, you agree to comply with and be bound by these Terms & Conditions.

2. Eligibility

Users must be 18 years or older to place orders or avail services.

By using this website, you confirm that all information provided is accurate and complete.

3. Nature of Products & Services

Pet Matters India Private Limited offers:

Pets (subject to availability and legal compliance)

Pet food, accessories, and related products

Grooming, boarding, or other pet-related services (if applicable)

All offerings are subject to availability and may change without prior notice.

4. Pet Sale Disclaimer

Pets are living beings, not manufactured products.

Health condition is assured only at the time of handover.

We do not guarantee future health, size, temperament, behavior, or lifespan.

Buyers are fully responsible for proper care, nutrition, veterinary visits, and legal compliance after purchase.

Once handed over, pets are non-returnable and non-refundable, except where explicitly mentioned in writing.

5. Pricing & Payments

Prices listed are subject to change without notice.

Payments can be made via approved online or offline payment methods.

Applicable taxes, delivery charges, or service charges will be added where necessary.

Pet Matters India Private Limited is not responsible for payment gateway failures or delays.

6. Orders, Cancellations & Refunds

Orders once confirmed may not be cancelled unless permitted explicitly.

Pet sales are strictly non-refundable.

Accessories or products may be eligible for replacement/refund only if received damaged or incorrect.

Refunds, if approved, will be processed within 7–10 working days.

7. Delivery & Pickup

Delivery timelines are estimates and may vary.

Risk of loss or damage transfers to the customer upon delivery.

For pet transport, reasonable safety measures are followed; however, transit stress is beyond our control.

8. Veterinary & Medical Disclaimer

Information on this website does not substitute professional veterinary advice.

Customers must consult licensed veterinarians for diagnosis or treatment.

We are not liable for medical issues arising after purchase or service completion.

9. User Responsibilities

You agree:

Not to misuse the website

Not to provide false information

To ensure humane treatment and legal ownership of pets

10. Intellectual Property

All content including text, images, logos, and videos belong to Pet Matters India Private Limited and may not be reproduced without written permission.

11. Limitation of Liability

Our liability, if any, shall be limited to the amount paid for the specific product or service. We are not liable for indirect or consequential damages.

12. Third-Party Links

The website may include links to third-party platforms. We are not responsible for their content or policies.

13. Termination

We reserve the right to suspend or terminate access to users violating these terms.

14. Governing Law

These Terms & Conditions are governed by the laws of India, with jurisdiction limited to Thiruvananthapuram, Kerala.